Room 113AB

Speakers:
Thomas Venniro
Aaron Dalzot

From the "most magical place on earth" to the City of Brotherly Love, this session brings Disney’s timeless lessons in service, storytelling and connection to Philadelphia. Join two seasoned park and recreation professionals and proud Disney enthusiasts and one a former cast member as they explore how Disney’s culture of service, attention to detail and "guest, not customer" philosophy can elevate how we serve, lead and connect. Discover how intentional storytelling and small gestures create memorable moments that transform customer experience, enrich workplace culture, and strengthen relationships in the community and your professional network. Expect laughter, heartwarming stories and practical takeaways to help you infuse Disney-level magic and meaning into every interaction — no pixie dust required.